Shipping Policy

Overview

Welcome to Novelty Wonders Online Store!  We strive to provide you with unique and high-quality products and a seamless shopping experience.  Our shipping policy is designed to ensure that you receive your orders in a timely and efficient manner. Below, you will find details about our shipping processes, timeframes, and other important information.

Shipping Locations

Currently, we ship to most countries worldwide.  However, certain locations may have restrictions, and we may not be able to ship to some remote areas. If we cannot ship to your location, we will notify you promptly and provide a full refund.

Shipping Times and Costs

Products

• Production Time: 2-7 business days.
• Shipping Time: Varies by location:
  • United Kingdom: 3-7 business days
  • Europe: 5-10 business days
  • International: 10-20 business days
• Shipping Costs: Calculated at checkout based on your location and order size.

Selected Items

• Processing Time: 3-5 business days.
• Shipping Time: Varies by location:
  • United Kingdom: 10-20 business days
  • Europe: 15-25 business days
  • International: 20-40 business days
• Shipping Costs: Calculated at checkout based on your location and order size.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number.  You can use this number to track your order via the carrier's website.  Please note that it may take 1-2 business days for the tracking information to become available.

Customs and Duties

International orders may be subject to customs fees, import duties, and taxes, which are levied once the shipment reaches your country.  These charges are the responsibility of the recipient.  We recommend contacting your local customs office for more information.

Shipping Delays

While we strive to meet all shipping deadlines, unforeseen circumstances such as severe weather, natural disasters, and other events beyond our control may cause shipping delays.  We appreciate your understanding and patience during such events.

Incorrect Address

Please ensure that you provide the correct shipping address at checkout.  If you realise that you have entered an incorrect address, please contact us immediately.  If the order has not yet been processed, we will make every effort to update the shipping information.  However, once the order has been shipped, we cannot change the address.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.  We will work with the shipping provider to resolve the issue and ensure you receive a replacement or a refund.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at:

• Email: info@noveltywonders.com
• Address: Novelty Wonders Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Thank you for shopping at Novelty Wonders Online Store! We appreciate your business and look forward to serving you again.

Last Updated

This shipping policy was last updated on 02 August 2024.  We reserve the right to make changes to this policy at any time.  Any changes will be posted on this page.