Refund policy

We have a 14-day return policy for eligible physical products, where applicable, subject to the conditions below.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return or report an issue, please contact us at info@noveltywonders.com before sending anything back.

Many of our physical products are made to order and fulfilled by third-party print partners. Because of this, return instructions vary depending on the product and supplier, and we do not accept unauthorised returns sent without prior approval.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and clear photos of the issue so we can review it and, where appropriate, arrange a replacement or refund.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), personal care goods (such as beauty products), hazardous materials, flammable liquids, and gases. Sale items and gift cards are also non-returnable and non-refundable unless required by law.

We do not accept returns or exchanges for products ordered in the wrong size, colour, or variant, or where the customer has changed their mind, except where required by law.

Digital products and downloadable content

All sales of digital products, downloadable products, and other non-tangible digital items are final. We do not offer refunds, returns, or exchanges once the product has been downloaded, accessed, delivered, streamed, or otherwise supplied, except where required by law.

By purchasing digital content from us, you expressly consent to immediate supply of the digital content and acknowledge that you lose your 14-day cancellation right once the download, access, or other supply begins.

This does not affect your statutory rights. If your digital product is faulty, not as described, or does not function as it should under applicable law, please contact us at info@noveltywonders.com so we can review the issue and provide an appropriate remedy.

Exchanges

Because many of our products are made to order, we do not offer direct exchanges. If your item is eligible for return, the fastest way to get what you want is to contact us first so we can review the issue and advise you on the next step.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable exceptions.

For digital content not supplied on a tangible medium, the cancellation right may be lost once supply begins, where you have expressly consented to immediate supply and acknowledged that the right to cancel will be lost.

Refunds

We will notify you once we have reviewed your request and let you know whether a refund, replacement, or other remedy has been approved. If approved, refunds will be made to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@noveltywonders.com.

Refunds are not available for digital products, downloadable products, or other non-tangible digital items once access, delivery, download, streaming, or use has started, except where required by law.